Sub FAQ

38 listings

Can I leave an anonymous review?

Reviews cannot be left anonymously, in the interest of transparency and good relations between The GSA, Travel Agents and the accommodation suppliers.

Read the listing

Forgot Password

If you have forgotton your password, please click on the following link to reset your password: http://www.thegsa.co.za/reset-password You will be emailed an activation link to reset your password. Should you still require assistance, please contact the webadmin team via the online chat function located on the bottom right of the screen, or alternatively you can email webadmin@the-gsa.co.za or call us on +27 (0)21 683 4433.

Guidelines for participation

The GSA website provides a platform for travel and market related discussion on topics affecting the travel industry. Discussion threads should be kept on topic, and all users should be respectful of others. By using this website and making use of the discussion boards and interactive features, you agree to the following: You agree not to transmit any material that is unlawful, harmful, defamatory, abusive, threatening, vulgar or obscene. You remain liable to any third party for your comments. The GSA is not liable to any third party for the content of your comments. The GSA will moderate and remove any comments found to violate this clause and may suspend the user from making use of this website. Any uploaded content, including avatar images, photographs and videos, should adhere to this policy. You can also refer to the Terms and Conditions for further details.

Help with my account

Email webadmin@the-gsa.co.za or call 021 683 4433.

How do I change my password?

While logged in, click on "Edit Profile" to change your password.

How do I contact advertisers?

Where possible, our advertisers contact details are displayed on their listings. This may be in the form of their direct contact details or their central reservations department. You can use these contact details to contact them directly. Certain listings also have an "Enquire Now" button, which will send them an email via the website to their email address. Please note that this enquiry is sent directly to the listing, and The GSA is not involved as a third party in this regard.

How do I create an account?

Creating an account is easy! STEP ONE: CREATE AN ACCOUNT: Enter your name, travel agency or company name and email address. You will need to select a password (over 4 characters) - remember to keep your password safe. Choose from Travel Agent, Corporate Buyer, General Travel Industry, PCO (Professional Conference Organiser) or Student/ Educator as a user type (you will have access to the same information, this is for our records only). *Please note that only one user per email address can be registered. If there are multiple users on the same email address, you will need to contact us at The GSA so that we can assist you further. STEP TWO: ACTIVATION EMAIL Once you have submitted your registration, you will receive an email with a link which you will need to click on. This is to verify that your email address is correct and that the email account holder has personally created the account (and not a third party). *If you don't recieve the link, please check your spam folder or contact webadmin@the-gsa.co.za. Only once you have clicked on this link will the GSA Webadmin Team will approve your account. STEP THREE: ACCOUNT APPROVAL BY THE GSA As soon as you click on the click, The GSA Webadmin Team will receive your details and approve your account. As soon as we have done so, you will receive a final email from us do advise you of this, and you can then proceed to the login page. *Account approval will only occur during the webadmin office hours (8:30 - 16: 30, Mon - Fri). We aim to approve all accounts within 20 minutes of receiving the account, however delays can occur for various reasons. If you require urgent approval, please contact us via Chat Screen at the bottom of the page, email us on webadmin@the-gsa.co.za or give us a call on 0800 THE GSA (843 472) or +27 (0)21 683 4433.

How do I deactivate my account?

All requests to deactivate an account must be received in writing - preferably from the email address used to make the account. Please send an email to webadmin@the-gsa.co.za if you would like to deactivate your account. We will require the email address of the user account as well as a reason for the deactivation. All deactivations will be actioned during office hours, and a confirmation email will be sent. If you have received such a mail but have not requested for your account to be deactivated, please contact us at webadmin@the-gsa.co.za or call +27 (0)21 683 4433.

How do I download the Communicator?

Go to http://www.d6technology.com/downloads.php?id=7178 and follow the simple step-by-step instructions. If you have any problems D6 Technology has a helpdesk which you can contact on 0860 22 11 36 or you can email them on support@d6technology.com

How do I leave a review?

To leave a review, simply search for the property and scroll down to the review section. Reviews cannot be left anonymously, for transparency. Certain listings may not have the comments / reviews section activated. Should you wish to leave a review for such a listing, please email us at webadmin@the-gsa.co.za.

How do I subscribe to the magazine?

Email lindsay@the-gsa.co.za .

How do I subscribe to the newsletter?

To subscribe to the newsletter email to marketing@the-gsa.co.za . Please note that you will be automatically subscribed to the newsletter when you register with www.thegsa.co.za.

How do I unsubscribe to the magazine?

Email anja@the-gsa.co.za .

How do I unsubscribe to the newsletter?

Email marketing@the-gsa.co.za

How safe is the Communicator?

Multiple levels of security ensure that private content remains just that. Authentication allows you to limit access to your information to authorised users and limit which users can view which content. In addition, all content is digitally signed and cannot be tampered with. If your IT department has questions about the security levels, they can call the D6 Helpdesk and request a security certificate on 0860 22 11 36 or they can email them on support@d6technology.com

I can’t log in

The following could be reasons why you are unable to log in: 1. You have created an account but it has not yet activated. Please note that all activations of accounts will be done by The GSA Webadmin Team during office hours. While we endevour to activate accounts as quickly as possible, there may be delays. Should you require urgent access, please contact us using the chat function on the bottom of the screen, email webadmin@the-gsa.co.za or call 021 683 4433. 2. Your username and/or password have not been entered correctly. These fields are case sensitive - please ensure that you have typed them correctly. If you have forgotton your password, please click on the following link: http://www.thegsa.co.za/reset-password 3. Your account has been deactivated. If we have received a request to deactivate your account, this will have been actioned during office hours with a confirmation email sent. If you have received such a mail but have not requested for your account to be deactivated, please contact us at webadmin@the-gsa.co.za or call +27 (0)21 683 4433. As per The GSA's Terms and Conditions, we reserve the right to deactivate any user account. Should we have made such a decision, a confirmation email will have been sent to you with our reasons for the deactivation. If you have received such an email and wish to appeal this decision, please contact us at webadmin@the-gsa.co.za . We would require this in writing via email If you are still having trouble, please contact us via the chat function on the screen, send an email to webadmin@the-gsa.co.za or call 021 683 4433.

I have a news item, event or general information which I would like to add to the Communicator.

The GSA Travel Communicator is available as a resource for the industry. We do aim to provide agents with information that is relevant and concise. The system has a limitation of 800 characters per News item (including spaces). This means News needs to be short and to the point. The GSA Travel Communicator also has a Resources section which offers suppliers the option to send us documents that they’d like the trade to be able to access. Agents can use this tool to find anything from booking forms to Fact Sheets. There is no limit to size and type of downloadable document. Suppliers and other industry stakeholders are welcome to send their news, events and updates to editor@the-gsa.co.za and we will always do our best to distribute relevant information out to the trade.

I have moved jobs – how do I get the Communicator again?

The Communicator is linked to your email address, so you can just follow the procedure above to download it, and use your new details or the same ones again. The sytem will download the program and recognise your email address or add it to the system.

I see that there are Banners on the Communicator – how do I get one?

If you’re interested in advertising on the GSA Travel Communicator, please feel free to contact your GSA Sales Representative, or alternatively send an email to info@the-gsa.co.za and your enquiry will be forwarded on to the relevant person to contact you.

Invalid Token Error

A few users are reporting an "invalid token" error when attempting to login, and we are looking into the problem. Should you experience this, please follow the below steps: 1. Go to login page: http://www.thegsa.co.za/login-page 2. Clear cache by pressing CTRL & F5 (For Mac users: Cmd & F5) 3. Once the refresh is complete, enter your login details and click login If the above does not resolve your issue, please contact the Webadmin team by using the chat function on the bottom right of your screen (during office hours) or alternatively send an email to webadmin@the-gsa.co.za .

Is it possible to have 2 accounts with the same email address?

Only one user per email address can be registered. If there are multiple users on the same email address, you will need to contact us at The GSA so that we can assist you further. Please contact us at webadmin@the-gsa.co.za or call 021 683 4433 for further assistance with this.

My Communicator has disappeared and I can’t find it?

You may have a shortcut on your desktop to re-open the Communicator which you just need to double click on Or, you may need to look for the program in your Menu – click on Start and then open All Programs and look for it there. Open the folder, and double click on the icon to re-open it.

Regarding incorrect or changed information